Shipping and delivery times
Last updated: 2 November 2026
We ship to [mainland Portugal, Madeira, the Azores and other EU countries — adjust]. Orders are prepared within [1 to 3] business days and shipped from [warehouse / country of origin].
| Destination | Estimated delivery time (business days) | Cost | Free shipping on orders over |
|---|---|---|---|
| Mainland Portugal | [X to Y] | [€] | [€] |
| Madeira and the Azores | [X to Y] | [€] | [€] |
| Other EU countries | [X to Y] | [€] | [€] |
Delivery times start from payment confirmation. They are estimates, not guarantees: strikes, public holidays and customs may cause delays.
Tracking. Once your order has been shipped, you will receive an email with the tracking code. You can track it at Track your order.
Address. Check your address at checkout. If an order is returned due to an incorrect address, we will contact you to arrange reshipping; additional shipping charges may apply.
Taxes and duties. [Describe the actual situation: prices include VAT; any customs duties and who pays them.]
Delayed or lost order. If more than [X] business days have passed beyond the maximum delivery time without an update, email contato@wazna.pt with your order number. We will open a claim with the carrier and, if the order does not arrive, send a replacement or issue a refund.
Damaged order. If the packaging arrives damaged, take photographs and contact us within [7] days.