Terms of service

1. Identification. The Wazna Beauty & Care store is operated by WAZNA SHOPPING LTDA - ME, CNPJ 37.881.358/0001-80, with its registered office at Av. Novo Brasil, Galerias do Complexo Comercial, PA-275 e PA-160, Parauapebas - PA, CEP 68515-000, Brasil. Contact: contato@wazna.pt.

2. Acceptance. By using the website or placing an order, the customer accepts these terms. These terms do not limit the rights granted to you by law as a consumer.

3. Products and prices. Images are for illustrative purposes and there may be slight colour differences. Prices are in euros and [include VAT — please confirm]. We may correct obvious pricing errors before accepting an order.

4. Orders and contract. The contract is formed when we send the order confirmation email. We may refuse or cancel an order due to lack of stock, a pricing error or suspected fraud, and will immediately refund any amount already paid.

5. Payment. We accept the payment methods shown at checkout. Payments are processed by secure providers, and we do not store full card details.

6. Delivery. Delivery times and costs are listed on the Delivery page. Delivery times are estimates. If we do not deliver within the stated period or, if no period is stated, within 30 days, the customer may terminate the contract in accordance with the law.

7. Right of withdrawal. The customer has 14 days from receipt to withdraw without giving a reason, in accordance with the Returns page and the Refund policy. Sealed hygiene goods that have been unsealed after delivery are excluded where permitted by law.

8. Statutory guarantee. New goods come with a statutory guarantee of [3] years. In the event of a lack of conformity, the customer may request repair, replacement, a price reduction or termination of the contract.

9. Product use. Products are intended for the personal use described on their respective pages. They must be used according to the instructions. If you have sensitive skin or a skin condition, consult a healthcare professional before using them.

10. Intellectual property. The website's text, images, logos and design belong to Wazna or its licensors. They may not be copied without permission.

11. Liability. We do not limit our liability where the law does not permit it. Otherwise, we are not liable for indirect damages or failures caused by third parties or events beyond our control.

12. Applicable law and disputes. [The contract is governed by the law of [specify]. Consumers residing in the EU retain the mandatory rights provided by the law of their country.] In the event of a dispute, the consumer may refer the matter to an alternative consumer dispute resolution body [specify the body, for example a consumer arbitration centre] and to the Consumer Portal, www.consumidor.gov.pt. [If applicable, specify how to access the Electronic Complaints Book.]